IRCC的SDI项目:提供见解和机会

加拿大移民、难民和公民事务部(IRCC)与许多合作伙伴合作,向新移民提供重要服务,支持他们融入加拿大社区。服务提供改进(SDI)项目测试了改进定居方案的新方法,以使其更符合新移民的情况。

COVID-19大流行导致了定居部门的重大变化、挑战和机遇。下文强调的自2018年以来正在进行的SDI项目是IRCC在创新方面的投资如何帮助社区、服务提供商和新来者适应流行病环境的例子。

健康知识伙伴关系。卡尔加里移民妇女协会(阿尔伯塔省卡尔加里)

包括难民在内的新移民妇女在管理其家庭健康方面发挥着关键作用,因此,她们了解加拿大的保健系统如何运作非常重要。该项目将卫生保健专业人员、新移民和语言教师聚集在一起,开发一系列多语言工具和资源。

在公共卫生危机期间,了解卫生保健系统对于保持新移民和所有加拿大人的健康至关重要。许多新移民并不了解现有的服务或如何获得这些服务,而且往往难以向卫生保健专业人员表达他们的关切。

为加拿大新移民客户提供语言教学的数字扫盲培训。不列颠哥伦比亚省移民服务协会(不列颠哥伦比亚省温哥华)

该项目 为需要语言培训和帮助学习如何使用数字技术的参与者提供了一个课程 。如果没有数字技能,新移民在获取政府、卫生和教育服务信息方面将面临障碍,并在使用在线定居工具和资源方面遇到困难。

数字工具和技术的使用在这场大流行期间也是至关重要的,因为许多通常当面提供的服务突然转移到了网上。

我们重视伙伴关系。安大略省西南青年会(安大略省温莎)

安大略省西南部YMCA设计了一个可定制的安置和融入管理系统,使服务提供者能够简化新移民的初步评估和转介。新移民的资产和需求会被实时分析,以便更广泛的社区能够利用新移民的技能和经验–以及支持他们融入社会–提供服务和机会,例如心理健康支持、友谊俱乐部、足球教练、志愿者请求和语言培训。快速识别和应对不断变化的环境和服务缺口的能力在 COVID-19 等不断变化的情况下尤其有用。

IRCC’s SDI projects: Providing insights and opportunities

Immigration, Refugees and Citizenship Canada (IRCC) works with many partners that deliver crucial services to newcomers to support their integration into Canadian communities. Service delivery improvement (SDI) projects test new ways of improving settlement programming to make it more responsive to newcomers’ circumstances.

The COVID-19 pandemic has resulted in substantial changes, challenges and opportunities in the settlement sector. The SDI projects highlighted below, underway since 2018, are examples of how IRCC’s investments in innovation can help communities, service providers and newcomers as they adapt to the pandemic environment.

Health Literacy Partnerships: Calgary Immigrant Women’s Association (Calgary, Alberta)

Newcomer women, including refugees, play a key role in the management of the health of their families, so it’s important that they understand how the health-care system works in Canada. This project brings together health-care professionals, newcomers and language instructors to develop a series of multilingual tools and resources.

Knowledge about the health-care system is vital during a public health crisis, to keep newcomers and all Canadians healthy. Many newcomers are not aware of available services or how to access them, and often face difficulties communicating their concerns to health-care professionals.

Digital Literacy Training for Language Instruction for Newcomers to Canada clients: Immigrant Services Society of British Columbia (Vancouver, British Columbia)

This project provided a course to participants who needed both language training and help learning how to use digital technology. Without digital skills, newcomers face barriers to accessing information on government, health and education services, and difficulties in using online settlement tools and resources.

The use of digital tools and technology has also been critical during the pandemic, because many services normally delivered in-person suddenly moved online.

We Value Partnership: YMCA of Southwestern Ontario (Windsor, Ontario)

The YMCA of Southwestern Ontario designed a customizable settlement and integration management system that allows service providers to streamline the initial assessment and referral of newcomers. Newcomer assets and needs are analyzed in real time so that the broader community can leverage a newcomer’s skills and experience—and support their integration—with services and opportunities like mental health supports, friendship clubs, soccer coaching, requests for volunteers, and language training. The ability to quickly identify and respond to changing circumstances and gaps in services is especially helpful in evolving situations like COVID-19. 


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